Some managers working for a Norwegian Cruise Line have told sales staff to lie to customers about the risk of the 2019 novel coronavirus, the Miami New Times reported.
An employee in South Florida told the news outlet that managers were telling staff daily that the flu-like virus, which has killed at least 4,200 worldwide, wasn’t a big deal and was not as deadly as other things.
“[They’re] constantly underestimating it,” the employee said. Emails leaked to the news outlet showed that a senior sales manager in Norwegian Cruise Line’s Miami office came up with talking-point responses that staff members could send to customers concerned about COVID-19. For example, staff were told to tell potential customers that the new coronavirus is not a concern in warm Caribbean climates and “can only survive in cold temperatures.”