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Norwegian Cruise Line Managers Told Sales Staff to Lie to Customers About Coronavirus: Report

Norwegian Cruise Line Managers Told Sales Staff to Lie to Customers About Coronavirus: Report

Some managers working for a Norwegian Cruise Line have told sales staff  to lie to customers about the risk of the 2019 novel coronavirus, the Miami New Times reported.

An employee in South Florida told the news outlet that  managers were telling staff daily that the flu-like virus, which has  killed at least 4,200 worldwide, wasn’t a big deal and was not as deadly  as other things.

“[They’re] constantly underestimating it,” the  employee said. Emails leaked to the news outlet showed that a senior  sales manager in Norwegian Cruise Line’s Miami office came up with  talking-point responses that staff members could send to customers  concerned about COVID-19. For example, staff were told to tell potential  customers that the new coronavirus is not a concern in warm Caribbean  climates and “can only survive in cold temperatures.”

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Source: Norwegian Cruise Line Managers Told Sales Staff to Lie to Customers About Coronavirus: Report

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